Contact support
Email velastrasupport@gmail.com with your device model, iOS version, Subly version and a short description. Never send passwords or full payment-card details.
Restore a purchase
- Open Profile → Purchases.
- Tap Restore Purchases and confirm with the original Apple Account.
- Restoring never charges you again.
Manage or cancel
Go to Profile → Purchases → Manage Subscription. Deleting Subly does not cancel an App Store subscription.
Reminders are not appearing
- Allow notifications in iOS Settings.
- Check the renewal date and reminder time.
- Focus or Low Power settings may affect how notifications appear.
Delete local data
Profile → Privacy and Security deletes subscription records and history, cancels reminders and refreshes widgets. Some preferences may remain. Apple purchase history remains with Apple.
Backups
Subly has no account or cloud sync. Velastra cannot recover your records. Keep an appropriate device backup and use PDF export where useful.